CASE STUDY
Transitioning in the midst of change
Client Situation
Three of the largest Japanese shipping lines, NYK Line, Kline, and Mitsui OSK Line, embarked on a momentous journey of merging their operations to form a unified shipping line known as Ocean Network System (ONE). This merger presented significant challenges in terms of system integration and transitioning for the three companies.
SeidoPro Solution
At SeidoPro, we played a crucial role in the successful integration of the three biggest Japanese shipping lines into ONE (OCEAN NETWORK SYSTEM). Our offshore SMEs (Subject Matter Experts) assumed various responsibilities to support the transition, ensuring a seamless and efficient process for both offshore and onshore teams. SeidoPro played a pivotal role in facilitating the smooth transition and integration process for the newly formed Ocean Network System (ONE) Shipping Line.
Key Value Delivered
SeidoPro’s comprehensive support and expertise throughout the 3J integration played a vital role in the successful transition of operations. Our training, assistance, and coordination efforts contributed to a seamless integration process, enabling ONE to operate efficiently and effectively as a unified entity. Our solution delivered key value to the client in the following ways:
Intensive Training: As part of our commitment to knowledge transfer, we provided intensive training to other offshore offices, equipping employees with the necessary skills and expertise. Our 13 SMEs were dedicated to delivering comprehensive training sessions, addressing clarifications, exceptions, and escalations related to system functionality.
Global Offshore Training and eLearning Tool: SeidoPro conducted extensive global offshore training sessions to ensure a smooth transition. We also developed an eLearning tool that facilitated continuous learning and knowledge retention during the integration process.
New Staff Training: We took charge of training the new staff members for ONE, providing them with the essential knowledge and guidance needed to excel in their roles within the integrated organization.
Adhoc Tasks and Support: SeidoPro went beyond training by providing additional support and handling adhoc tasks for ONE. This included training customer enterprises on system usage, creating “How to Guide” documents to assist employees, developing e-learning videos for E-Com Support, conducting process training for new staff, creating RPA bookings for UAT, and updating the ONE How to Guide for all system enhancements.
Service Desk Support: SeidoPro’s service desk team resolved technology issues on priority, ensuring that any system-related problems were addressed promptly. They monitored latency and system performance, proactively resolving access and application issues to minimize disruptions.
Offshore SME (Offshore to Onshore): SeidoPro’s offshore SMEs acted as a bridge between the onshore and offshore teams. They facilitated effective communication, clarified queries from offshore centers, and ensured timely resolutions. These SMEs familiarized themselves with the onshore processes and collaborated closely with the onshore team to ensure a smooth handover and interaction model.
What other benefits can be derived from the solution?
Efficient Transition: Despite the complexity of merging three separate shipping lines, SeidoPro facilitated a seamless transition to the new OPUS system within a few months. By providing comprehensive training and ongoing support, we ensured that employees quickly adapted to the integrated operations and embraced the new system’s functionalities.
Smooth Integration: SeidoPro’s expertise and support enabled a smooth integration process for the three shipping lines. We guided the client through each stage of the transition, addressing potential roadblocks and ensuring effective collaboration among employees from different backgrounds. This cohesive integration fostered a sense of unity and teamwork among the merged entities.
Uninterrupted Operations: Understanding the critical nature of uninterrupted operations in the shipping industry, SeidoPro prioritized minimizing disruptions during the transition. Our comprehensive training programs and ongoing support ensured that employees could continue their day-to-day activities without significant downtime, thereby maintaining business continuity throughout the integration process.
Unifying Under One System: The adoption of the OPUS system unified the three shipping lines under a single platform, enabling streamlined processes and enhanced communication. By consolidating operations and data management, the client experienced increased efficiency and consistency in their operations. This unified approach empowered employees to collaborate seamlessly and make informed decisions based on accurate and real-time information.